Applicable Terms and Conditions of Sale

Occasional Chauffeur Services “S.C.O” is a road passenger transport service. This simplified joint-stock company (SAS) with share capital of €4,500 is registered with the Saint-Nazaire Trade and Companies Register under number 817 698 962 (EU VAT number: FR 72 817 698 962) and with the passenger transport register under license number 2016/52/0000065.

Article 1: Offer
S.C.O enables private individuals and professionals to benefit from a service tailored to their needs for their journeys, 24/7, in a vehicle with a maximum of 9 seats, including the driver.
Article 2: Booking a ride
2.1 Booking
Whatever the type of booking, the customer must provide the following mandatory information:
Customer information: first and last name, phone number, email address, and home address.
Ride details: date, pickup and drop-off locations, number of passengers, whether or not there is luggage, any luggage with exceptional dimensions or very large volume, and whether a child/baby seat is required.
This information must be provided online when submitting the booking request.
In the case of a booking by email, it is only confirmed once S.C.O sends you a booking confirmation, which you must check. S.C.O accepts no liability for any input errors that are not reported.
2.1.1 Online booking
The booking must be made at least 24 hours before the start of each trip.
2.1.2 Booking by phone
The booking must be made at least 24 hours before departure and during booking hours.
2.2 Price – Payment Terms
2.2.1 Price determination
All routes booked by our customers are calculated using the Google Maps and/or ViaMichelin mapping systems, which are our references and determine the final fare. Trips are calculated based on the route with the fastest estimated travel time.
The fares shown on our website are inclusive of all taxes and apply 24/7. Management reserves the right to change fares without prior notice or compensation.
The driver is free to change the route depending on traffic conditions, without any change to the price for the customer.
The S.C.O booking system takes into account travel times based on daily observation of local traffic.
S.C.O cannot be held responsible for traffic conditions that may result in a longer travel time than the estimate given at the time of the initial booking. It is the customer’s responsibility to allow sufficient time when making a booking. More generally, S.C.O cannot be held liable for any delay, whatever the cause (traffic congestion, difficult driving conditions, roadworks, accidents, vehicle breakdown, etc.), in accordance with Article 3 of these Terms and Conditions of Sale.
When the customer books a trip departing from the airport, they are specifically advised, at the time of booking, to take into account the time needed to disembark as well as to collect their luggage before determining the pickup time.
2.2.2 Payment methods
Services booked by the customer must be paid directly to the driver after the trip. The following payment methods are accepted:
Bank cards
Cash

The booking will only be deemed accepted once payment has been validated.

2.3 Cancellation policy
If the customer cancels after having already made payment, the following fees will be charged:
Less than 24 hours before the start of the service: the full amount of the service will be charged.
If the service is cancelled by Management, the customer will be informed 24 hours in advance and no compensation may be claimed.

2.4 Changes
Last-minute changes will only be accommodated subject to availability and may result in surcharges or cancellation fees.

2.5 Invoice
The final invoice will be issued by the driver at the customer’s request after the trip, regardless of the amount.
Article 3: Obligations of the parties
S.C.O undertakes to do everything possible to transport the passenger to their destination under the best conditions of comfort and safety and within the scheduled timeframe.

S.C.O’s liability covers direct bodily injury suffered by passengers from the moment they board the vehicle until the moment they leave it, excluding those two actions themselves. S.C.O cannot be held liable if the damage is caused by the passenger, by a third party, or by the nature of the luggage and/or its packaging.
S.C.O holds professional public liability insurance for passenger transport for hire.
No compensation or refund will be granted for delays in transport caused by traffic difficulties (traffic jams, road closures, accidents, detours, weather conditions, various events, etc.). S.C.O cannot under any circumstances be held liable for any delay initially attributable to the passenger. S.C.O is not responsible for any items and/or luggage left in the vehicle. Each passenger must check, before leaving our vehicles, that they have all their belongings.
S.C.O cannot commit to waiting more than twenty minutes without a prior notification call to our office. After a waiting time of twenty minutes without prior notice, the driver will be entitled to consider the booking cancelled. The service booked will be charged in full.
Article 4: Miscellaneous provisions
All passengers, in the front and the rear, must fasten their individual seat belt.
S.C.O provides baby seats and booster seats free of charge, limited to 2 per vehicle.
S.C.O does not apply any surcharge for luggage, up to a limit of 2 checked suitcases of 25 kg per passenger. If you have too many or oversized items, please let us know when booking.
In the event of damage to the vehicle, for example due to careless opening of the doors, the costs of the damage will be borne by the Customer.
If the driver notices that the Customer is committing an offence—for example, using narcotics—they have strict instructions to stop the service immediately. This termination will not under any circumstances entitle the Customer to a refund.
S.C.O reserves the right to interrupt the service in progress if the Customers’ behavior jeopardizes the driver’s safety and dignity and/or the company’s image.
Eating is prohibited in the vehicles.
For safety reasons, it is forbidden to smoke, to transport flammable, explosive, corrosive, or toxic substances, and more generally any dangerous goods. It is the passenger’s responsibility to ensure that their luggage does not contain such substances. In the event of damage caused by the luggage or the passenger’s behavior, S.C.O’s liability cannot under any circumstances be invoked.
The contents of luggage placed in the vehicle’s trunk—especially fragile or delicate items—remain solely the passenger’s responsibility.
S.C.O cannot be held responsible for, nor guarantee the return of, personal belongings and luggage left behind or forgotten in the vehicle, nor the condition in which they may be found.
In the event of a lost item, it is recommended to send an email to: contact@services-chauffeurs-occasionnels.fr
Article 5 – Complaints
Any complaint regarding the Service must be submitted by email with an acknowledgment of receipt to: contact@services-chauffeurs-occasionnels.fr

Article 5.1 – Mediation
In the event of a dispute relating to the interpretation of these Terms and Conditions of Sale, the Customer may resort to a conventional mediation procedure or any other alternative method of dispute resolution.

In accordance with Ordinance No. 2015-1033 of August 20, 2015 and its implementing Decree No. 2015-1382 of October 30, 2015, any consumer dispute or litigation—subject to Article L. 612-2 of the French Consumer Code—may be settled amicably through mediation via the online dispute resolution platform.

To submit a dispute to the consumer mediator, the Customer may complete the form on the online dispute resolution platform by clicking here.

Whatever the method used to contact the mediator, the request must include the following information in order to be processed promptly: the Customer’s postal, email, and telephone details, as well as S.C.O’s name and address, a brief description of the facts, and proof of the prior steps you have taken with S.C.O.

Article 5.2 – Right of access to data and Privacy Policy
These Terms and Conditions of Sale are subject to the provisions of EU Regulation 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. S.C.O collects your data via the website and through booking requests made by email or by phone. Data is shared only with drivers in order to take charge of and carry out the trip (only first name, last name, phone number, and addresses). Accordingly, S.C.O undertakes not to disclose your contact details to third parties or to use them for any purpose other than communications related to booking your journeys. S.C.O collects ONLY the data necessary for the proper performance of your order (first name, last name, address, email, phone, payment information). S.C.O does not record your bank card details; they are not stored when an order is placed. S.C.O also does not store passwords; if you forget yours, you must use the “forgot password” function to generate a new one. All information concerning your location, IP address, transaction-related data, and preferences is used solely to facilitate bookings and communications with you. In accordance with the French Data Protection Act (Law No. 78-17 of 6 January 1978, as amended by Law No. 2004-801 of 6 August 2004), you have the right to ask about, access, and object—on legitimate grounds—to all data relating to you. You may exercise these rights by contacting S.C.O at 7 rue du Chêne Vert, 44117 St André-des-Eaux, or at: contact@services-chauffeurs-occasionnels.fr
Article 6: Disputes
These Terms and Conditions of Sale are governed exclusively by French law.
The Saint-Nazaire Commercial Court shall have exclusive jurisdiction in the event of a dispute or disagreement.
Article 7 – Acceptance of the Terms and Conditions of Sale
The customer acknowledges having read the Terms and Conditions of Sale at the time of booking.
The customer’s acceptance of a quotation and confirmation of the order imply the customer’s full agreement to these Terms and Conditions of Sale and unconditional acceptance of all the provisions set out herein.
S.C.O reserves the right to modify them at any time.